FAQs

Browse the Trinity Waters Holiday Apartments frequently asked questions by selecting a category below. If you have a question that is not listed, please contact us.

Booking & Check-In

Information about bookings, payments and check-in.

Q: What time is check-in and check-out?

Check-in at 14:00 and Checkout at 10:00.
Reception is located 70 meters north along the esplanade from Trinity Waters at On The Beach Holiday Apartments, 49-51 Vasey Esplanade.

Q: Do you require a security bond upon check-in?

As all bookings are paid at the time of check-in, we do not require a security bond. We do require a valid credit card for security.

Q: Is after hours check-in available?

Yes. Contact On The Beach Property Management 24hrs prior to arrival for afterhours arrival instructions.

Q: Can I have a late check-out?

Q: When do I have to pay a deposit?

Direct bookings require a one night deposit at time of booking. The remainder of the accommodation can be paid prior to arrival, or upon check-in.

Q: What are the reception hours?

Reception is located 70 meters north along the esplanade from Trinity Waters at On The Beach Holiday Apartments, 49-51 Vasey Esplanade, Trinity Beach

Reception Hours are: Monday - Friday  08:00 - 18:00
                                            Saturday                 08:00 - 16:00
                                            Sunday                    08:00 - 12:00

Q: Can I book tour tickets at reception?

Yes. Contact our friendly reception team and they will help you choose the most suitable tour for you.

FAQ Categories

 

Services & Facilities FAQ's

General information about our accommodation services and on-site facilities.

Q: Is there Internet or WiFi access available?

Q: What facilities do you have?

  • BBQ Area
  • Business Centre / Facilities
  • Child Friendly
  • Dry Cleaning / Laundry
  • Swimming Pool - Outdoor
  • Tour Desk
  • Trinity Beach Bicycle Hire

Q: Is there car parking available?

Trinity Waters offers FREE parking to all guests. Off-street, secure undercover parking is available all apartment types.

Q: Is all linen provided?

All linen is provided, and beach towels can be hired at a small fee of $1 per towel per day, or $5 per towel for duration of stay.

Q: How often are the rooms serviced?

Guests staying 7+ nights will receive a weekly service.

Q: Is the pool heated?

Our heated pool is set at 25 degrees.

FAQ Categories

 

Location FAQ's

General information about our location.

Q: How close is Cairns?

Cairns CBD is approximately 30 minutes drive by car. Alternatively, public Buses run frequently from Trinity Beach to Cairns CBD and surrounding suburbs.

Q: Are there shops or restaurants nearby?

There are 8 beautiful Restaurants and Cafes in Trinity Beach, all within an easy 7 minute stroll from On The Beach Holiday Apartments

Blue Moon Grill, our personal favourite which has an extensive menu offering all types of Cuisine. A must try is the Blue Swimmer Crab Bruschetta. Just superb. Ph: 07 4057 8957

L'Unico's Italian Restaurant is a much loved regular dining spot for locals and tourists where you can enjoy views of the Coral Sea from on the Esplanade. Ph: (07) 4057 8855

Lime Tree Bar and Restaurant provides eat in or takeaway and open breakfast, lunch and dinner on weekends. Ph: (07)4055 6467

Trinity Beach Tavern, along the Esplanade is a must for families, with great children facilities including play stations. Ph: (07)4057 2900

Fratelli’s on Trinity brings a slice of the Mediterranean to the Coral Sea. Fratelli is Sicilian for brothers – let this family take care of your palette. Ph: (07) 4057 5775

Bangkok Rose Thai Restaurant authentic Thai cuisine (07) 4057 6222

Trinity Beach Bar and Grill, casual dining by the beach Ph: (07) 4057 8778

Q: Is there public transport nearby?

Q: What local attractions are in the area?

From the Great Barrier Reef to the World Heritage Tropical Rainforest, Kuranda, and the Tablelands, there is no shortage of attractions in the area. Speak to our friendly team on the Tour Desk for help choosing the right tour for you. We are locals, and we have enjoyed a large number of tours ourselves, so can recommend the best company who we know will make your holiday the best ever.

Q: Where can I buy groceries locally?

Coastwatchers shopping centre is approximately 1km from Vasey Esplanade. This small complex has all the necessities, Night Owl, Bakery, Liquorland, Chemist, Newsagency plus much more.

FAQ Categories